small talk

Your cashier is not your therapist

By: Yulissa Huamani, Peak Associate and Zainab Salam, Opinions Editor The checkout line at the local grocery store might seem like a pleasant opportunity for a friendly conversation. Chatting with the cashier at the register while going grocery shopping can be a great moment of connection. However, this is only true if both parties feel comfortable. Being kind to customers is part of the job for the person behind the register. Though essential to the customer experience, these conversations are a labour that remain invisible. As customers, we need to extend kindness to workers by understanding the inherent power dynamics that…

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