workplace harrassment

Friendly customer service is not an invitation for physical contact

By: Nicole Magas, Opinions Editor Between the low pay and dealing with entitled Karens, many of us with experience in the service industry have harboured the secret fantasy of being hit by a bus on the way to work, just to avoid the torment. But by far the worst part of working in the service industry is the sheer amount of inappropriate and uncalled for touching. These surprising acts of physical contact take advantage of “customer experience” policies, and essentially make a captive audience of employees in these situations. I’ll preface the following by mentioning that I’m not big on touch.…

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