By Michelle Seo In the retail industry, employers constantly emphasize the importance of customer service. No, scratch that: they want ‘above-and-beyond’ customer service. With so many competitors selling similar goods and services, companies now spend considerable money and effort to train their employees to not only sell, but to make the customer experience extraordinary. So what does ‘extraordinary’ customer service entail? Well, from my experience, a lot of smiling. Yes,…
Continue readingBy David Proctor I won’t bore you with a history of the legal dispute between the Simon Fraser Student Society and the Canadian Federation of Students; one of the foundational assumptions of this article is that you don’t care.…
Continue readingBy Esther Tung Vancouver Magazine recently published an article titled “Do Vancouver Men Suck?” that’s gained a bit of traction. Upon first skim, it might have put into words the sinking feeling of many driven, urban, and single women in…
Continue readingBy Erika Zell After nearly four years of soy milk and bean salad, I finally took the plunge — I shed the tofu-y confines of vegetarianism, and, depending on who you ask, either stepped back into the light or closer…
Continue readingBy Will Ross When responding to a remake, it’s tempting to judge it on a binary comparative: is it better, worse, or as good as its source? While I’d never try to dissuade someone from thinking of, say, Roland Emmerich’s…
Continue readingBy Clinton Hallahan Now that the bickering is done and the SFSS is really, really sorry they used their own referendum rules and not those of the Canadian Federation of Students, there is the prickly little issue of a giant…
Continue readingBy Gustavo Destro It started in Tunisia late in 2010, it spread to Egypt and the rest of the Middle East, soon it made its way west, into the streets of New York City and across the globe, and by…
Continue readingBy Mary Clare Turner In a recent Peak article, Lila Saber condemned SFU Lifeline, the university pro-life club, for bringing the Genocide Awareness Project (GAP) to the Burnaby campus. She also criticized the university administration and the SFSS for not…
Continue readingBy J.J. McCullough It all seems so distant now, but there was a time when no decision was made by the Simon Fraser Student Society — no piece of legislation tabled, no money spent, no program approved, no poster drawn…
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