customer service
If the CRA really wanted my money, they’d pick up when I call
Peak Web September 18, 2024By: C Icart, Humour Editor It’s not tax season, but I would like to talk about taxes anyway. After all, this is my section; I can write about whatever I want (oop, our editor-in-chief has just informed me that is not the case). So today, I want to talk about the Canada Revenue Agency, aka the CRA, aka the Can’t Run away from our Audits. If an auditor is reading this right now, I would like to preface this whole thing by saying I love the CRA, I love paying money to the CRA, and I love taxes. I am…
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Research Roundup
Peak Web July 19, 2018By: Nathaniel Tok, Peak Associate Customer satisfaction affected by use of pronouns SFU Business professor Brent McFerran believes that customer service training is teaching staff the wrong way to address customers. McFerran’s study, published in the Journal of Marketing…
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